Frequently Asked Questions

Yes. We complete services using private, in-house methods and manual handling (no public lobbies, no automation). If you have any concerns, ask us in live chat before ordering.

No. Orders are completed manually by experienced staff to keep control, consistency, and reliability.

Some services require login access to complete the order. If a service needs access, it will be clearly stated on the product page. Access is only used during completion and never shared.

We recommend sending credentials via the secure order notes / private support channel only. Never post credentials publicly. If you’re unsure, open live chat and we’ll guide you.

Delivery time depends on service + platform + queue. Most orders begin quickly. Want an exact estimate? Message support with your order # and platform.

If the product includes a priority option, you’ll see it on the service page during selection. Priority improves start time when available.

Yes. Checkout is processed through WooCommerce with secure payment providers. We don’t store your card details.

You’ll receive an order confirmation. You can also message support with your order # and we’ll confirm the status instantly.

Not started? Full refund. In progress? Partial refund based on completion. For the exact rules, see our Refund Policy page.

Yes — open live chat and ask for Discord support. We’ll provide the correct contact details and move the conversation if needed.